Amaze — Autism Connect national helpline
Offered by Amaze
Free national autism information helpline by phone, email form, webchat and search, run by Amaze; not a crisis or counselling service.
Amaze — Autism Connect national helpline
Amaze is the peak body for people on the autism spectrum and their supporters in Victoria. Its most actionable family-facing pathway here is Autism Connect, which Amaze describes as a free, confidential and independent national autism helpline.
What families can use it for
Autism Connect provides information and navigation by phone, email form, webchat and online search. Amaze says advisors can help with topics such as assessment and diagnosis support, school and education, the NDIS, transition to employment, communication and behaviour strategies, referrals to services, peer-support connections, autism-friendly places and making environments more accessible.
Who it may help
Amaze says Autism Connect supports people on the autism spectrum, families and carers, health professionals, researchers, teachers, employers and the broader community. The reviewed Autism Connect page does not publish a diagnosis-only rule, a fixed age range or required documents for contacting the helpline.
How to contact Autism Connect
- Call 1300 308 699.
- Use the email form or live webchat on the Autism Connect page.
- Use Autism Connect Search to look for autism information and services.
- Amaze says Autism Connect is open 8am to 7pm, Monday to Friday.
- If you need an advisor in a language other than English, Amaze says you can call TIS National on 131 450 and ask for Autism Connect on 1300 308 699.
Important safety boundary
Autism Connect is not an emergency, crisis, counselling or healthcare referral service. If someone is in immediate danger, use local emergency services. If urgent mental-health support is needed in Australia, use a crisis support service such as Lifeline.
Costs, wait and availability
Amaze describes Autism Connect as free. The reviewed pages did not publish a fee for contacting the helpline, a fixed wait time or an enrolment queue. Families should check the current Autism Connect page before relying on hours, contact routes or availability.
Sources
- Amaze — Autism Connect: https://www.amaze.org.au/autismconnect/
- Amaze home page: https://www.amaze.org.au/
- Autism Connect Search: https://search.amaze.org.au/s/
- TIS National help page: https://www.tisnational.gov.au/en/Non-English-speakers/Help-using-TIS-National-services
Eligibility
Amaze says Autism Connect supports people on the autism spectrum, families and carers, health professionals, researchers, teachers, employers and the broader community. The reviewed page does not publish a diagnosis-only rule, fixed age range or required documents for contacting the helpline.
How to apply
Contact Autism Connect by calling 1300 308 699, using the email form, using live webchat, or using Autism Connect Search. Amaze says the helpline is open 8am to 7pm, Monday to Friday. It is not a crisis, counselling or healthcare referral service, so use emergency or crisis services for urgent safety needs.
At a glance
- Funding type: free
- Services: Autism Information, Helpline, Referral Navigation, Education Navigation, NDIS Navigation, Peer Support Connections, Autism-Friendly Community Search
- Cost notes: Amaze describes Autism Connect as free, confidential and independent. No fee was published for contacting the helpline; confirm costs separately for any other Amaze or referred services.
Source and verification
Last source check: August 10, 2026
Check the current program details at the cited source. Eligibility, funding, availability, fees, and application steps can change.
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